AT&T MIS wins the award for “most laughable use of an automated hold message”. Called in today to close some auto-generated tickets for circuits that I’m in the process of shutting down. While holding to speak to an agent, their automated attendant chimed in every 20 seconds to apologize for the wait and to let me know they were “searching for an available agent to take my call”. I know attention spans are short these days, but that just might be overkill.
April 17, 2013
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